The Aims of the Patient Participation Group
The Patient Group currently consists of a number of patients aged from 34 – 75. The members meet quarterly with the surgery to offer advice and suggestions on improvements to the practice. Are you interested in joining the group? The PPG are keen to expand the group in the hope it can continue to reflect the needs and demands of the patients registered at the surgery. We would particularly like to recruit new members under 50 or who have a young family or are a carer so that the group is representative of our patient population. If you feel you can make a difference and would like to join the group, please email Debbie Melling Practice Manager through the Contact Us tab detailed above. Alternatively leaflets with regards to joining the group are also available in the waiting room area at the surgery.
PPG Priorities and Activities
At the quarterly meetings, the PPG decides on the priorities throughout the year and with help from the surgery, work together to make a difference. Examples of activities would be the patient education events eg CPR, Dementia Friendly events and First Aid training. The group were also involved with introducing the new Friend and Family National NHS Survey initiative and assisting patients with completion.
Results and future PPG Activities
Any messages and changes as a result of PPG activity are detailed in the action plan tab and are also communicated via the surgery information screen displayed in the waiting area. Patient newsletters and leaflets are other means used to keep patients informed.
We have also made improvements to our website, which provides lots of information with regards to opening hours, clinic times, services available. Different languages can also be selected from the home page flag symbols displayed. This gives the opportunity to ensure we continue to offer a greater means of communication to patients.
As a result of surveys completed throughout the years, the PPG have agreed the continued focus will be given to raising patients awareness with regards to services offered within the local community, such as Changes, Burton Wellbeing and Volunteering for Health to name but a few.
Your perspective as a patient is crucial. Patient engagement is essential if we are to continue and develop a successful working partnership for the future.
The Patient Participation Group is not a forum for raising a complains. If you have any concerns about the practice, its services or processes, please contact the Practice Manager who will address these directly using the NHS complaints procedure.
If you have any thoughts or suggestions, or you would like to join the forum, we would love to hear from you. Please email us at peel.croft@nhs.net headed Patient Group or contact Cebbie Melling, Practice Manager
PEEL CROFT PATIENT PARTICIPATION GROUP (PPG) CONSTITUTION
Agreed to operate from 19 May 2015 Revised: January 2020
MISSION STATEMENT
To further strengthen the relationship between patients and their Medical Practice, this being critical to the provision of modern high quality care and service for all patients.
MEMBERSHIP OF THE PPG
This is open to anyone registered with the Practice who is interested in helping to achieve the requirements of the Mission Statement and Aims of the PPG
MEETINGS
Meetings must be patient led with both the Chair and Secretary being patients of the Practice. Representatives from the Practice team may become members.
Such meetings will be held on a quarterly basis if possible and an agenda sent out to members at least 7 days before the previously agreed scheduled meeting.
Additional meetings may be held with agreement by the Group.
Minutes should be produced and circulated to all members and a copy made available for all patients on the Practice web-site.
An Annual General Meeting will be held as an additional short meeting for the purpose of:
Election of a Chairperson Election of a Secretary
Election of a Representative for East Staffs District Patient Engagement Group Election of a Representative to liaise with the National Association for Patient Participation
Any other business only included at Chairperson’s discretion.
MANAGEMENT OF MEETINGS
The meetings will be chaired by a patient representative, known as the Chair. The Secretary is appointed in order to take minutes of meetings and in consultation with Chair and Practice Management organise an agenda. All members of the Group are invited to raise items for the agenda by contacting the Secretary prior to a meeting. If the Secretary cannot attend a meeting then one of the members present will be nominated to take minutes of the proceedings. AIMS OF THE PPG In partnership with the Practice to: Help patients to take more responsibility for their own health Contribute to the continuous improvement of services and quality of care Foster improved communication between the Practice and its patients Provide practical support for the Practice and help implement change These aims should include: Conducting patient surveys or helping to collect patient feedback Sharing good practice by liaising with other PPGs and the East Staffordhire District Patient Engagement Group Assisting with the development of systems and actively promoting health education and awareness of topics of interest with value to all patients Work within both the written word and the spirit of the National Association for Patient Participation NAPPs “Ground Rules” for PPG meetings. PPG MEETINGS GROUND RULES As recommended by National Association of Patient Participation Meetings of the Group are not forums for individual complaints or single issues- The Group advocates open and honest communication and challenge between individuals
- The Group should be flexible, listen, ask for help and support each other
- The Group will demonstrate a commitment to delivering results as a Group
- All views are valid and will be listened to, but must be put through the Chairperson
- The Group will respect one another and behave accordingly – anyone who behaves rudely or tries to bully other members or guests will be ejected from the Group
- Mobile phones or other disruptions are not permitted
- Meetings are planned to start and finish on time and stick to the agenda timetable
