Out of Hours and Emergencies
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
In case of a life-threatening emergency, please dial 999.
Accessing the Practice
There is access through the main door. We have a wheelchair available for use in surgery.
If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room.
Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.
Non-urgent advice: Extended Access
After 18:00 and at weekends, when the surgery is closed, your call will be automatically forwarded to the Staffordshire Doctors Out-of-Hours Service. There is also the 111 telephone number that you can use. They will discuss your problem with you, and decide how best to deal with it, by giving you advice, asking you to attend the out of hours service at Queens Hospital or by sending an ambulance or doctor. The Out-of-Hours centre at Queens Hospital is only for emergencies, and should not be used for routine matters. Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.